Mail Order Policies
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All orders from steveroach.com are sent directly from Steve's house in the desert. Thanks for your direct support, allowing the continued growth of music without compromise. Steve will autograph his CD's by request, at no extra charge (subject to availability, and if it won't delay your order).

Can't find what you're looking for? Check projekt.com.

US Rates   Method 1 item (1) 2 items 3 items additional items
  US First Class (3) $3.00 $4.00 n/a n/a
  US Priority Mail $7.15 $7.15 $7.15 $1.50 each ($17.35 max.)

Canada Method 1 item 2-6 items 7-8 items 9-10 items additional items
  US Airmail, First Class $9.25 $15.00 $23.00 $25.00 $2.00 each

International (2)   Method 1-2 items 3-7 items (4) 8-11 items additional items
  US Airmail, First Class $13.50 $22.00 $33.00 $3.00 each


 
Updated January 22, 2017. Shipping prices are based on current US Postal rates. We charge no handling fees.

(1) Double/triple CD's count as one item, to your advantage.
(2) For orders shipped outside the U.S. or Canada, add $3.50 for boxed sets, $5.00 for books.
(3) Books cannot be shipped US First Class.
(4) Best value!

Tax Sales tax (6.60%) is charged on all orders shipped to Arizona.

Payments

Visa
MasterCard
American Express
Discover
PayPal
Our secure server accepts Visa, MasterCard, American Express, and Discover. We also accept personal checks or money orders drawn on US banks, US Postal Service money orders and American Express checks. No Eurocheques, please.

Personal checks or money orders: make payable to Steve Roach. Your order will be held until payment arrives.

Phone orders: complete your order online, choosing the "Check or Money Order" option. In the comments box, note the best time of day for us to call you.

Snail-mail: use our handy printable order form.

PayPal: We accept PayPal. Your invoice will include a special link to steveroach.com, which you must click. Your order will be held until payment is made.


Policies
Availability:
All items in the store are in-stock, unless otherwise noted.

Processing Time:

All orders are processed as quickly as possible, and shipped within 5 days of receipt, usually sooner. Orders paid by check will be held until payment arrives.

Pre-Orders:
Any order that includes a new release pre-order will not be shipped until all items are in stock. If you wish to receive the other items immediately, please order them separately.

Shipping Methods:
All US orders are sent First Class (1-2 items) or Priority Mail. All others are sent via US Airmail First Class (or Global Express for an additional cost, if requested). For Russia, South America and other selected countries with spotty mail service, "registered mail" UPS or DHL will be used. If we think this applies to you, we will e-mail you for confirmation before shipment. For shipping questions or quotes:orders

Order Status:
To inquire if your order has shipped, please contact:orders

Returns:
Returns accepted only for defective items. Concert tickets are non-refundable. If there is a problem with your order, please contact us at the following address:

Steve Roach Music Mail Order
P.O. Box 1074
Patagonia, AZ  85624
USA / orders

Concert Tickets:
All ticket sales are final. Credit card payments are processed immediately; checks must be received no later than 7 days before the event; PayPal payments can be made as long as tickets are still being sold online. Refunds will only be made only if the event is cancelled, without a rescheduled date. If you're unable to attend due to illness, etc., please contact us: orders

Shrink Wrap:
CD's are shipped in shrink wrap whenever possible. Note, some overseas titles are manufactured without shrink wrap, and we also occasionally remove the shrink wrap to replace broken jewel cases, and of course when signing autographs.




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